Privacy policy

This Privacy Policy explains how Aurelis Pets, operated by AURELIS NEXUS FZCO (“Aurelis Pets”, “we”, “us” or “our”), collects, uses, stores and shares personal information when you visit aurelisnexus.com, place an order, contact us or otherwise interact with our services.

1. Information We Collect

Depending on how you use our website, we may collect:

  • Contact information, such as your name, email address, telephone number, billing address and delivery address.
  • Order and transaction information, including products ordered, order value, delivery details, payment status and related customer-service records.
  • Payment-related information. Payments may be processed by third-party payment providers. We do not necessarily receive or store complete payment-card details.
  • Device and usage information, such as IP address, browser type, device information, pages viewed, referring pages and interactions with our website.
  • Information collected through cookies, pixels and similar technologies used for website functionality, analytics, advertising and performance measurement.
  • Information that you voluntarily provide when contacting customer support or otherwise communicating with us.

2. How We Use Personal Information

We may process personal information for purposes including:

  • Processing, fulfilling, delivering and administering orders.
  • Providing customer service and communicating about orders, returns, refunds and delivery.
  • Operating, securing, troubleshooting and improving our website and services.
  • Preventing fraud, abuse and security incidents.
  • Complying with accounting, tax, regulatory and other legal obligations.
  • Measuring website and advertising performance and, where permitted, providing or improving marketing communications and advertising.
  • Establishing, exercising or defending legal rights.

3. Legal Basis and Consent

We process personal information only where there is an appropriate lawful basis under applicable UAE law, which may include performance of a contract, compliance with legal obligations, protection of legitimate interests where permitted, or the data subject’s consent where consent is required. Where processing is based on consent, you may withdraw that consent subject to applicable law.

4. Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage and measure advertising. We may use services provided by Shopify and advertising or analytics providers such as Meta. These providers may process device, browser and interaction information in accordance with their own privacy terms. Where required, users should be given an appropriate choice regarding non-essential cookies and marketing technologies.

5. Sharing of Personal Information

We may disclose personal information to service providers where reasonably necessary to operate the store, including e-commerce platform providers, payment processors, delivery and logistics providers, hosting and IT providers, analytics providers, advertising platforms, professional advisers and authorities where disclosure is legally required. We do not sell personal information as a standalone business activity.

6. International Data Transfers

Some of our service providers may process or store information outside the United Arab Emirates. Where personal data is transferred internationally, we will seek to handle such transfers in accordance with applicable UAE data-protection requirements and appropriate safeguards.

7. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, tax, dispute resolution and legal compliance. We use reasonable administrative, technical and organisational measures intended to protect personal information; however, no online system can guarantee absolute security.

8. Your Rights

Subject to applicable UAE law and any lawful exceptions, you may have rights concerning your personal data, including rights to obtain information about processing, request access or correction, request deletion or restriction in applicable circumstances, object to certain processing, withdraw consent where processing relies on consent, and raise concerns regarding the handling of your personal information.

9. Children

Our store is intended for general retail customers and is not knowingly directed at children for the purpose of collecting their personal information. If we become aware that personal information has been collected in circumstances requiring parental or guardian authorisation, we will take appropriate steps consistent with applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. The current version will be published on this website with its effective or last-updated date.