Terms of service

These Terms & Conditions (“Terms”) govern your use of aurelisnexus.com and purchases from Aurelis Pets. Aurelis Pets is operated by AURELIS NEXUS FZCO, a company established in the United Arab Emirates. By using the website or placing an order, you agree to these Terms, subject to rights that cannot lawfully be excluded or limited.

1. Seller Information

Seller: AURELIS NEXUS FZCO

Trading brand: Aurelis Pets

Jurisdiction: United Arab Emirates

Trade licence number: 90204

Licensing authority: Dubai Integrated Economic Zones Authority

Business address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates

Customer-service email: aurelisgroup@proton.me

Customer-service telephone: +971 54 565 5820

2. Website and Product Information

We aim to present product descriptions, specifications, photographs, prices and availability accurately. Minor differences in colour or appearance may arise from screens, photography, manufacturing batches or other reasonable factors. Nothing in these Terms limits a consumer’s statutory rights where a product is defective, damaged, incomplete or materially inconsistent with its description.

3. Orders and Contract Formation

Submitting an order is an offer to purchase the selected products. We may reject or cancel an order where reasonably necessary, including because of stock unavailability, an obvious pricing or technical error, suspected fraud, inability to process payment or inability to deliver to the supplied address. If payment has already been collected for an order that we cancel, the relevant amount will be refunded.

4. Prices and Payment

Prices are displayed in UAE dirhams (AED) unless stated otherwise. The final amount payable will be shown during checkout, including any applicable delivery charge and taxes where required. Payment must be made through the payment methods made available at checkout. Promotional pricing and discounts are subject to their stated conditions and applicable UAE requirements.

5. Delivery

Delivery is governed by our Shipping & Delivery Policy, which forms part of these Terms. Customers are responsible for providing complete and accurate delivery information and for remaining reasonably available to receive the order.

6. Returns, Defects and Refunds

Returns and refunds are governed by our Returns & Refund Policy and applicable UAE consumer law. Nothing in these Terms removes or restricts rights that a consumer is entitled to exercise under mandatory UAE law, including rights relating to goods that are defective, damaged, incomplete, contrary to description, delivered too late to be usable for their intended purpose, or otherwise contrary to the applicable digital contract.

7. Acceptable Use

You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious software, use the website for unlawful activity, or reproduce or exploit website content in violation of applicable intellectual-property rights.

8. Intellectual Property

Unless otherwise stated, the website’s branding, text, graphics, layout and other original content are owned by or licensed to AURELIS NEXUS FZCO and may not be copied, distributed or commercially exploited without permission, except as permitted by law.

9. Third-Party Services and Links

Our website may rely on or link to third-party services, including payment, e-commerce, analytics, advertising and delivery services. Those third parties may apply their own terms and privacy practices. We are not responsible for independent third-party websites or services except to the extent responsibility cannot lawfully be excluded.

10. Liability

To the maximum extent permitted by applicable law, we are not responsible for indirect or consequential loss arising from use of the website where such loss was not reasonably foreseeable. We do not exclude or limit liability, remedies or consumer rights where exclusion or limitation is prohibited by UAE law.

11. Governing Law

These Terms are governed by the applicable laws of the United Arab Emirates. Any dispute will be subject to the competent authorities and courts having jurisdiction under applicable UAE law, without prejudice to any mandatory consumer-protection rights or complaint mechanisms available to the customer.

12. Changes to These Terms

We may update these Terms from time to time. The version published on the website at the relevant time will apply, subject to applicable law. Material changes will not retrospectively remove rights already accrued in relation to completed purchases.

13. Contact and Complaints

Questions, complaints and customer-service requests may be sent to aurelisgroup@proton.me or +971 54 565 5820. We aim to provide a clear means for customers to communicate with us and to resolve complaints fairly and promptly.